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Privacy Policy

Last updated: August 8, 2025

Introduction

Pick&Eat is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile application.

By using Pick&Eat, you agree to the practices described in this policy.

Information We Collect

Personal Information

  • Account details (name, email)
  • Dietary preferences and allergen restrictions
  • Menu photos you upload
  • Payment information (processed via Stripe)

Automatically Collected Data

  • Usage statistics and app interactions
  • Technical information (device type, OS version)
  • Location data (only if you grant permission)

AI-Generated Data

  • OCR text extraction from menu images
  • Menu analysis and dietary matching results
  • Translations and recommendations

How We Use Your Data

  • Process and analyze menu photos using AI
  • Provide personalized dietary recommendations
  • Manage your account and subscription
  • Provide customer support
  • Improve our AI algorithms and services
  • Send important service notifications
  • Prevent fraud and ensure security

Data Sharing

We only share your data with trusted third-party services necessary to operate our app:

  • Stripe: Payment processing
  • Microsoft Azure: OCR and AI services
  • Cloudflare: Secure data storage and delivery
  • Cloud infrastructure providers: Hosting and database services

We never sell your personal information to third parties.

Your Rights

Under GDPR and other privacy laws, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your data
  • Portability: Export your data in a readable format
  • Object: Refuse certain types of data processing
  • Restrict: Limit how we process your data

To exercise these rights, contact us at contact@pick-n-eat.app. We will respond within 30 days.

Important Disclaimer

⚠️ Always verify AI results: Our AI may make errors. Always confirm information with restaurant staff.

🚨 Critical for allergies: Never rely solely on our app for allergen information. Always verify directly with the restaurant.

📋 Not medical advice: This service does not constitute medical advice. Consult healthcare professionals for dietary guidance.

ℹ️ Informational only: Use our results as guidance, not definitive information. You are responsible for your food choices.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: contact@pick-n-eat.app

Address: 390 route de saint simon, 31100 Toulouse, France

Response time: Maximum 30 days

This policy is governed by French law. Any disputes will be handled by the courts in Toulouse, France.